We will operate our tour programs within CDC guidelines. For the most recent info in San Francisco, please visit https://sf.gov/topics/reopening.
Tours operate daily at 10 a.m. Once your reservation is confirmed, we will send an email with details for your tour program.
Day of Tour Procedures
Masks: The tour guide will wear a mask and we request that guests wear masks for the duration of the tour. Guests are required to supply their own masks. Guests under the age of 5 or who are medically compromised will not be required to wear a mask per CDC guidelines. We request that children ages 5 and up wear a face covering.
Sanitation: Your tour guide will have hand sanitizers for use throughout the tour.
We will limit the number of guests on our tours to 15 persons. The tour will be conducted outdoors. Time permitting, guests are welcome to enter stores at their own discretion.
Do I have to purchase tickets in advance? Please purchase tour tickets well in advance. Our tours are often full. Once you have submitted your reservation, you’ll receive a reply from us within 48 hours.
Can I get a refund or reschedule my date? If you need to change or cancel and have paid for the tour, contact us 24 hours before the tour date for a full refund. Otherwise, cancellations are nonrefundable. No refunds are available for no shows, partial attendance, or late arrivals..
Should I leave a tip at the restaurant? Should I tip the tour guide? The tips at the restaurant are included, but tips to the tour guides are not. Gratuity to the tour leader is at your discretion and always appreciated.